In 1936, one of Dale Carnegie’s six musts in How to Win Friends and Influence People was SMILE! His edict has been echoed each decade by practically every communications guru who ever put pen to paper or mouth to microphone. However, at the turn of the millennium, it’s high time we reexamine the role of the smile in high-level human relations. When you dig deeper into Dale’s dictum, you’ll find a 1936 quick smile doesn’t always work. Especially nowadays.
The old-fashioned instant grin carries no weight with today’s sophisticated crowd. Look at world leaders, negotiators, and corporate giants. Not a smiling sycophant among them. Key players in all walks of life enrich their smile so, when it does erupt, it has more potency and the world smiles with them.
Researchers have catalogued dozens of different types of smiles. They range from the tight rubber band of a trapped liar to the soft squishy smile of a tickled infant. Some smiles are warm while others are cold. There are real smiles and fake smiles. (You’ve seen plenty of those plastered on the faces of friends who say they’re “delighted you decided to drop by,” and presidential candidates visiting your city who say they’re “thrilled to be in, uh . . . uh. . . .”) Big winners know their smile is one of their most powerful weapons, so they’ve fine-tuned it for maximum impact.
The old-fashioned instant grin carries no weight with today’s sophisticated crowd. Look at world leaders, negotiators, and corporate giants. Not a smiling sycophant among them. Key players in all walks of life enrich their smile so, when it does erupt, it has more potency and the world smiles with them.
Researchers have catalogued dozens of different types of smiles. They range from the tight rubber band of a trapped liar to the soft squishy smile of a tickled infant. Some smiles are warm while others are cold. There are real smiles and fake smiles. (You’ve seen plenty of those plastered on the faces of friends who say they’re “delighted you decided to drop by,” and presidential candidates visiting your city who say they’re “thrilled to be in, uh . . . uh. . . .”) Big winners know their smile is one of their most powerful weapons, so they’ve fine-tuned it for maximum impact.
How to talk - next page - How to Fine-Tune Your Smile. The Flooding smile (technique No.1)
How to talk to anyone - content - part 1
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