6.12.08

How to Know What to Say When They Ask, “What Do You Do?”

Now, 99 percent of the people you meet will, of course, ask “And what do you do?” Big winners, realizing someone will always ask, are fully prepared for the interrogation.

Many folks have one written resume for job seeking. They type it up and then trudge off to the printer to get a nice neat stack to send to all prospective employers. The resume lists their previous positions, dates of employment, and education. Then, at the bottom, they might as well have scribbled, “Well, that’s me. Take it or leave it.” And usually they get left. Why? Because prospective employers do not find enough specific points in the resume that relate directly to what their firm is seeking.

Boys and girls in the big leagues, however, have bits and bytes of their entire work experience tucked away in their computers. When applying for a job, they punch up only the appropriate data and print it out so it looks like it just came from the printer.

My friend Roberto was out of work last year. He applied for two positions:a sales manager of an ice cream company and head of strategic planning for a fast-food chain. He did extensive research and found the ice cream company had deep sales difficulties and the food chain had long-range international aspirations.

Did he send the same resume to each? Absolutely not. His resume never deviated one iota from the truth of his background. However, for the ice cream company, he highlighted his experience turning a small company around by doubling its sales in three years. For the food chain, he underscored his experience working in Europe and his knowledge of foreign markets.

Both firms offered Roberto the job. Now he could play them off against each other. He went to each, explaining he’d like to work for them but another firm was offering a higher salary or more perks. The two firms started bidding against each other for Roberto. He finally chose the food chain at almost double the salary they originally offered him.

To make the most of every encounter, personalize your verbal resume with just as much care as you would your written curriculum vitae. Instead of having one answer to the omnipresent “What do you do?” prepare a dozen or so variations, depending on who’s asking. For optimum networking, every time someone asks about your job, give a calculated oral resume in a nutshell. Before you submit your answer, consider what possible interest the asker could have in you and your work.

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